Account Deletion
How to delete your account
You can delete your account in the PlayLing app:
- Open PlayLing.
- Open Profile.
- Tap Delete account.
- Confirm deletion in the dialog.
- If you signed up with email and password, enter your password when the app asks you to confirm.
Guest mode (Continue without an account): open Profile → Sign out. This removes progress stored on your device. No cloud account is created in guest mode.
If you cannot access the app, send an email to playling.app@gmail.com with:
- Subject: Account deletion
- The email address linked to your PlayLing account (if any)
We will process your request within 30 days.
What data is deleted
When you delete your account, we permanently delete or disconnect:
- your authentication account (email/password, Google Sign-In, or Sign in with Apple);
- your profile in our cloud database;
- your learning progress and collection progress;
- your training settings;
- local app data stored on your device;
- your subscriber profile in RevenueCat (our subscription provider), via our backend.
Account deletion is permanent and cannot be undone.
What data may be retained
| Data | What happens |
|---|---|
| App Store / Google Play purchase history | Stored by Apple or Google. We do not control deletion of store billing records. |
| Firebase Analytics | Aggregated usage data may be retained for up to 14 months, then deleted or anonymized according to Google’s policies. |
| Firebase Crashlytics | Crash and diagnostic logs may be retained for up to 90 days, then deleted according to Google’s policies. |
| Data required by law | We may retain minimal records only if required by applicable law. |
We do not sell your personal data.
Timeline
- In-app deletion: processed immediately (usually within a few minutes).
- Email request: we respond within 30 days.
Contact
Email: playling.app@gmail.com