PlayLing
Official support page for the PlayLing language learning app.
About this page
PlayLing is a language trainer for listening and speaking practice with flashcards, thematic collections, and hands-free audio playback.
This page helps you contact our support team, find answers to common questions, and get help with the app, purchases, and your account.
Contact us
Email us at:
We usually reply within 2 business days.
How to contact support
When you write to us, please include:
- Your device (for example, iPhone 15, iPad Air, Samsung Galaxy).
- App version shown in Profile at the bottom of the screen.
- Your Support ID from Profile (tap the line to copy it).
- A short description of the issue and steps to reproduce it.
- Screenshots or a screen recording, if possible.
For purchase or subscription issues, mention whether you use the App Store or Google Play and the email address linked to your store account.
FAQ
How do I restore purchases?
- Purchases are usually restored automatically when you sign in with the same account (Apple, Google, or email) you used for the purchase.
- If access is still missing, open Collections, tap the Profile icon in the top bar, then tap Restore purchases.
- You must be signed in — restore is not available in guest mode.
How do I cancel a subscription?
- iPhone / iPad: Settings → your name → Subscriptions → PlayLing → Cancel.
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → PlayLing → Cancel.
Deleting the app does not cancel an active subscription.
My progress does not sync between devices
- Sign in with the same account on each device (Apple, Google, or email).
- Progress syncs only for purchased collections or when you have an active subscription that includes all collections.
- Make sure you are online when you open the app.
- Send us your Support ID from Profile if the issue continues.
How do I delete my account?
- Open Profile → Delete account and confirm.
- See Account deletion for details.
- If you cannot access the app, email playling.app@gmail.com from the address linked to your account.
Audio or voices do not work
- Check device volume and silent mode.
- Make sure you have an active internet connection.
- Check that the required text-to-speech (TTS) voices for your learning language are installed on your device (system speech settings).
- Restart the app and your device.
If the issue continues, contact us using the details above and mention your learning language.